Privacy Policy

Last updated: February 7, 2026

Burrard Pharmaceuticals Enterprises ("Burrard Pharma," "we," "us," or "our") is committed to protecting the privacy and personal information of our website visitors, clients, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at burrardpharma.com (the "Site"), use our Know-How Portal, or engage with our services.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Complete a contact form or inquiry form on our Site
• Register for or access our Know-How Portal or secure dashboard
• Purchase technology transfer packages or other services
• Subscribe to our newsletter or blog updates
• Communicate with us via email, phone, or live chat
• Apply for a partnership or collaboration

This information may include: your name, email address, phone number, company name, job title, billing address, payment information (processed securely via Stripe), and the content of your messages or inquiries.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referring website URLs
• Date and time of access

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. You can control cookie preferences through your browser settings or our cookie consent banner. For more details, see Section 7 below.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service delivery: To process your orders, deliver technology transfer packages, provide access to our Know-How Portal, and fulfill contractual obligations.
• Communication: To respond to inquiries, provide customer support via email, phone, or live chat, and send transactional notifications.
• Marketing: To send promotional materials, newsletters, and updates about our services, products, and industry insights (with your consent where required by law).
• Payment processing: To process payments securely through our third-party payment processor, Stripe.
• Improvement: To analyze usage patterns, improve our Site functionality, and develop new services.
• Compliance: To comply with legal obligations, enforce our Terms & Conditions, and protect against fraud or misuse.
• Live chat: To provide real-time assistance through our AI-powered chat feature and route complex inquiries to our team.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third-party vendors who help us operate our business, including payment processors (Stripe), email service providers, hosting providers, analytics services (Google Analytics), and AI chat providers (Anthropic/Claude, xAI/Grok) used to power our live chat functionality.
• Professional advisors: Lawyers, accountants, and auditors as necessary for our business operations.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With your consent: For any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our Site
• Secure, encrypted storage for sensitive data
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and monitoring
• PCI-DSS compliant payment processing through Stripe (we never store your credit card details)

Despite our efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Client and transaction records: 7 years after the last transaction
• Contact form submissions: 3 years
• Marketing preferences: Until you opt out
• Chat transcripts: 12 months
• Website analytics data: 26 months

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
• Data portability: Request a copy of your data in a structured, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at info@burrardpharma.com. We will respond within 30 days.

Canadian Privacy Law (PIPEDA)

As a company headquartered in Vancouver, British Columbia, Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA). You have the right to access and correct your personal information and to file a complaint with the Office of the Privacy Commissioner of Canada.

GDPR (European Users)

If you are located in the European Economic Area (EEA), we process your personal data under the lawful bases of consent, contract performance, and legitimate interest. You have additional rights under the General Data Protection Regulation (GDPR) including the right to lodge a complaint with your local data protection authority.

7. Cookies Policy

Our Site uses the following types of cookies:

• Essential cookies: Necessary for the Site to function (e.g., session management, security). Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics). Anonymized where possible.
• Functional cookies: Remember your preferences (e.g., chat history, language).
• Marketing cookies: Track your activity across websites for advertising purposes. Only with your consent.

You can manage your cookie preferences through the cookie consent banner on our Site, or by adjusting your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites, including LinkedIn, X/Twitter, and partner sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

9. AI-Powered Live Chat

Our website features an AI-powered live chat assistant. Chat interactions may be processed by third-party AI providers (Anthropic and/or xAI) to generate responses. Chat messages are not used to train AI models. We retain chat transcripts for quality assurance and to improve our services for up to 12 months. Do not share sensitive personal information (e.g., financial data, health records) through the chat.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Burrard Pharmaceuticals Enterprises
Vancouver, British Columbia, Canada
Email: info@burrardpharma.com
Phone: +1-778-279-1292
Website: burrardpharma.com